Refund policy

If you are not satisfied with your purchase or have changed your mind and would like to return the goods, please contact us within 14 days of purchase to inform us of your decision to return the item(s). If your refund request is approved, you will be required to return the item(s) to Infinity at your own cost, in the original condition within 14 days of approval for a replacement, exchange or refund. 

If you receive your order and find that it has been damaged, is defective or is not the item that you ordered, we will arrange a replacement or refund.

Please do not return an item without informing us, and please ensure that all returned goods are clearly marked with your name and order details. If returning an item to us which we are not liable to collect at our cost (for example, if you ordered the wrong flavour etc.), we suggest that you retain proof of postage for your own records in the event of the item/s failing to reach us. Please note that we do not issue refunds if the product has been opened.

PLEASE NOTE: Returned products must meet the following criteria to be eligible for a refund:

1. The item must be in resalable condition, unsoiled and with no damage to the container, lid, seal or label
2. The item must be unopened
3. The item must be in the original packaging
4. The item must be returned within 14 days of purchase

Please note that returns can take between 7-10 business days to receive and process, however, we will do our best to minimise any delay.

Regrettably, Infinity cannot offer a refund or replace stolen or lost products in transit with delivery couriers. We sympathetically ask all customers to contact the relevant carrier quoting your parcel barcode.